Terms of Service and General Conditions

1. Object of the Service

These Terms govern the contracting of B2B strategic consulting, integration, and Artificial Intelligence systems engineering services ("The Services") provided by Borre.store.

2. Payment Methods and Taxes

Payment is made by bank transfer or SEPA direct debit against the issuance of an invoice issued under current Spanish law.
All prices shown within our public or private budgets are indicated without VAT. Where applicable, the corresponding VAT will be added to the final invoice according to the regulations.

3. Project Scope and Scope Changes

The perimeter of the service is established in each individually signed Proposal and Budget. Scope changes (additional functionalities, supervening integrations not discussed in the initial phase) requested during the execution phase will be re-quoted as a separate Addendum, if they represent an increase of more than 10% of the original hour pool.

4. Technologies and Outsourcing

We always privilege Open-Source ecosystems that allow portability (Model families like Llama, Mistral, Frameworks like LangGraph). We adopt third-party commercial APIs only when technically justified and the benefit is evident, consulting and delegating licenses to the client. We strongly recommend Cloud infrastructures located in accounts financially operated by the Client.

5. Cancellation / Withdrawal Policy

Closed Project Services (e.g., Implementation, RAGs, Audit): They have a deposit and staggered payments. A 50% refund of the first milestone is admissible for cancellations executed BEFORE the formal Kickoff meeting. Once the project Kickoff has passed, there is no right to a refund for the amounts paid, paying the proportional part of the next milestone.
Recurring Services (Retainers or Chief AI Officer as-a-service): To stop and cancel recurring maintenance and AI supervision charges, prior notification of 30 days in advance will be required.

6. Confidentiality and NDA

For the evaluation or effective commencement of the provision, it is mandatory to formalize our mutual corporate Non-Disclosure Agreement (NDA) provided beforehand by the entity. This establishes strong clauses to shield the commercial data that will be transferred.

7. Intellectual and Industrial Property

All customized product code written on commission, ETL pipeline, debugged datasets, corporate base prompts, and metrics or weights of fine-tuned models are the EXCLUSIVE intellectual property of the Client, once the total amounts and stipulated milestones linked to the project have been paid.

We do not retain architecture captivity over the base heritage developed explicitly for the client for a flat fee.

8. Working Languages

The legal documentation, technical development, and AI conversational integrations are formally built bilingually: Spanish (ES) or English (EN) to be operationally chosen.

9. Limitation of Liability

Despite the effort of high technical precision, Borre.store is not directly responsible for consequential business losses derived from unexpected drops and limitations originating autonomously in components that technologically depend on globally used SaaS providers whose APIs we mediate.

Any direct liability in the event of a contractual contingency (proven) in the provision of the service will be capped, at most, at the total of the fixed fees specifically collected within the referenced contract or milestone of the current month.

10. Applicable Law and Jurisdiction

The resolution of any dispute related to the interpretation of these terms or the execution of the services will be governed by Spanish commercial law, agreeing to submit the controversy to the exclusive jurisdiction of the courts of the city of Madrid (Spain), strictly waiving any other general jurisdiction that could prevail or interpose.